REFUND & CANCELLATIONS
If you are not satisfied with our products then you can file a request of refund by dropping a mail on Muskaan.firstname.lastname@example.org within the 7 days of delivery. To be eligible for refund, the item must be unused or damaged and in the same condition and packaging in which you have received it. Once your return is received and checked we will notify you of the approval and rejection of your refund. The refund process will be initiated within 7 working days and the completion of the same would be ensured within 15-20 working days since the return of the product at our end.
*If you have received a damaged product, please share the picture of the same through email.
We only replace if the product is damaged, faulty or different than what you would have ordered. If you want to replace, drop us a mail and we will initiate the process of replacement within 7 working days if it’s in the stock. If it is taking more than 7 days then we will notify you through mail. You can return the product through the local post office in your respective location and would need to bear the postal charges for the return and we shall adjust/refund the amount of postal charges if we consider the reason for the refund to be valid.
Muskaan ‘Mitti Ka Ghar’
Plot no.264-65, Behind Canara Bank, Landmark-Opposite D.P.S School Bhadbhada road, Neelabad, Bhopal, MP, 462044
The cancellation process is as follows:
To initiate the process of cancellation drop us a mail on Muskaan.email@example.com
- If you cancel the order before the products has been shipped out for delivery then we will refund the whole amount in 3 working days.
- If you initiate the process of cancellation after the products has been shipped out for delivery then we won’t be to refund the amount. In that case you have to follow the refund process which is mentioned on the website.
- If you want to cancel a part of the order, yes, it’s possible to do so. You just need to drop us a mail and the above-mentioned process of cancellation/refund/ replacement will be applied to this as well.